Regulation necessary to mandate Facilitators and Hospitals providing Medical Tourism

May 16: In a programme organized by Services Export Promotion Council (SEPC), Shri Darpan Jain, Joint Secretary, Ministry of Commerce and Industry, Government of India, mentioned that there needs to be a method to mandate and regulate the unorganized facilitators who bring International Patients to India as well as hospitals not registered with NABH.

According to him, A large scale of Unorganized facilitation services is provided by individuals and small companies in the areas of Medical Value Travel in India who bring necessary patients to India. These facilitators do not follow any standards due to which many problems have occurred in the way services are provided to the patients. Many Foreign Embassies in India have complained about this and hence we are discussing to mandate certification of these facilitators.

Also, there is a need to provide a self-regulatory code that is required by Hospitals which are not accredited to NABH that provides the trust to the patients travelling to India. The code should provide transparency of the treatments provided and handle the grievance correctly

He said “We need to create a brand that is not affected by Unauthorized or poor services provided by the facilitators and hospitals”

For this Mr. Atul Manohar Kocchar, CEO of National Accreditation Board for Hospitals & Healthcare providers (NABH) mentioned that “NABH has necessary framework to mandate facilitators, however, more facilitators should be registered for the same. We shall create confidence-building measures and standards will be created that manage self-regulation.”

With COVID pandemic shutting down the Medical Tourism and Medical Value Travel, Services Export Promotion Council (SEPC) is mulling on the ways to attract Medical Value Travel more towards India and make India as the right destination for Medical Tourism rather than other countries such as Srilanka, South Korea, Thailand, Singapore or Malaysia. In this regards, SEPC is planing a Virtual Webinar.

It may be noted that the Government of Karnataka is organizing a Virtual Exhibition “Expo 2020” on 22 – 26 June which concentrates on Health Care and Hygiene.